| A challenge for small and mid-sized businesses (SMBs) is the cost of scaling their communications systems to rival the rich functionality and flexibility of bigger competitors with dedicated IT staffs. Upfront capital costs and the requirement for on-site staff to manage equipment and applications have fueled interest in hosted unified communications (UC) services, which allow smaller organizations to use a third-party provider's UC infrastructure in the cloud and enjoy the economies of scale of very large organizations. |
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