| Mick Brady 12/04/14 5:00 AM PT | |
 | I have sympathy for customer service representatives -- really, I do. I know that customers can be ignorant, demanding and ill-mannered. On the other hand, CSRs should be trained to deal with bad-tempered customers. Also, CSRs should be trained to avoid provoking pleasant and agreeable customers to the edge of meltdown -- or beyond. If your ears are burning, Elizabeth at Anthem Blue Cross, yes, I'm talking about you. [More...] |
More Picks:
 | Google Releases Consumers From the Scourge of CAPTCHA Google on Wednesday announced the no-CAPTCHA reCAPTCHA, a kinder, gentler way of distinguishing human Web surfers from bots. The new system requires that users confirm their humanity by checking a box to the left of the statement "I'm not a robot." A privacy statement is displayed on the right. If checking the box doesn't work, a window containing distorted text will pop up. [More...] |
 | Twitter Gives Harassed Users a Little Ammo Twitter has announced a revamp of its system for reporting abuse on its service. The new changes make it easier to report account impersonation, harassment of others on the service, and threats of harm to oneself or others, said Shreyas Doshi, Twitter's director of product management. The changes allow subscribers to report abuse of others, and simplify flagging tweets and accounts for review. [More...] |
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