Erika Morphy 11/26/14 5:00 AM PT | |
The blurring of Black Friday to extend into the weekend and through Cyber Monday -- and lately to start on Thanksgiving Day -- may just put an end to the shopping phenomenon. Retailers are trying to scoop each other by offering their best deals earlier, and consumers are holding out in the hope of getting the best deals later. So what's happening on Black Friday? Expectations are tepid. [More...] |
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Amazon Goes Into the Handyman Business Amazon on Tuesday began rolling out Amazon Local Services, which lets customers purchase professional assistance for setup, installation and repair work. Service providers will be covered by Amazon's guarantee. They will be licensed and insured, and they will have to pass a background check. The idea initially is to tie Amazon purchases to recommended service providers. [More...] |
Salesforce Adds App Hub to Centralize Customer Service on Desk.com Salesforce.com on Monday launched App Hub, an upgrade to its Desk.com customer service platform. App Hub features more than 50 apps for a wide range of functions including e-commerce, email marketing, telephony and text messaging. Partner apps available with Desk.com include Harvest, JIRA, MailChimp, Olark, Shopify, Twilio, Five9, NewVoiceMedia, OneReach, RingCentral and TalkDesk. [More...] |
'The Practice of Cloud System Administration' Brings Network Management Down to Earth The Practice of Cloud System Administration, Volume 2 is a look into IT gone bad in some companies, and how doing it right can salvage enterprise use of cloud computing. The authors make 11 statements about computers and their networks on the first page of the book's preface. They ask which statements are true. You most likely will get numerous wrong answers. [More...] |
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