7 ways IT can do a better job of listening to its end-user customers

Home Depot says attackers stole a vendor's credentials to break in The iPhone WireLurker malware - what you need to know ITworld Today November 07, 2014 7 ways IT can do a better job of listening to its end-user customers Admit it, IT doesn't always do the best job of listening to its customers. Here are 7 strategies you can use to turn things around. READ MORE   Issue highlights 1. Home Depot says attackers stole a vendor's credentials to break in 2. The iPhone WireLurker malware - what you need to know 3. Study: Internet sales tax would cost consumers billions 4. Microsoft plans monster security update for next week 5. Aereo closing Boston and NY offices to 'preserve' company 6. Office goes free on phones and tablets: What you get, and what you don't 7. Running a virtual machine over iSCSI SAN? Check your swappiness. 8. Facebook will be mostly video in 5 years, Zuckerberg says 9. CARTOON: Technology is making dads obsolete White Paper: Absolute Software Corporation Extend Compliance And Risk Management To What Really Matters While governance, risk management, and compliance (GRC) programs have matured well over time, this maturity has come mostly in response to new and changing regulations, which has resulted in programs that are narrowly focused on protecting employees, investors, consumers, and other stakeholders — not on protecting the business itself. Learn More Home Depot says attackers stole a vendor's credentials to break in It also disclosed that 53 million email addresses were stolen. READ MORE The iPhone WireLurker malware - what you need to know There's a scary new piece of malware that collects call logs, phone-book contacts and other sensitive information from Apple iPhones and iPads. Should you be worried? READ MORE Study: Internet sales tax would cost consumers billions A proposed Internet sales tax that could see new life in Congress in coming weeks would cost U.S. online shoppers $24 billion in its first year, according to a study from an anti-tax group. READ MORE Microsoft plans monster security update for next week Microsoft will issue 16 security updates on Tuesday, the most in more than three years, to patch Internet Explorer, Windows, Office, Exchange Server and SharePoint Server. READ MORE Webcast: IBM Corporation Mobile Smarter Process: Making the Mobile Promise Come True Research shows that 80% of mobile apps are downloaded, used once, and then deleted. Customer experience is the new battleground, and mobile has become the primary choice for your employees and partners to support that interaction. Learn More Aereo closing Boston and NY offices to 'preserve' company Aereo, which aimed to let customers stream live broadcast TV over the Web, is closing its Boston and New York offices and laying off employees in both locations. READ MORE Office goes free on phones and tablets: What you get, and what you don't With the news that Microsoft is making all of its mobile Office apps free—the iPad and upcoming Android tablet versions—you knew there had to be some caveats. READ MORE Running a virtual machine over iSCSI SAN? Check your swappiness. Putting your virtual machines on a SAN is a great way to make your VM's even more flexible, portable, and expandable. If you run into I/O errors, adjusting these settings may help. READ MORE Facebook will be mostly video in 5 years, Zuckerberg says If you think your Facebook feed has a lot of video now, just wait. READ MORE CARTOON: Technology is making dads obsolete The switch to or from Daylight Savings Time just isn't as fun as it used to be. READ MORE White Paper: NetBrain Technologies A Fully Dynamic Network Mapping Solution Accurate network diagrams are the Holy Grail in enterprise network management – most network teams know they should be documenting their networks but haven't found a universally good way of doing it. Learn More NOVEMBER GIVEAWAYS Now, here's something to be thankful for... We've got 5 copies of each of these books to give to some lucky ITworld readers. Enter now for your chance to win! Effective Ruby: 48 Specific Ways to Write Better Ruby If you're an experienced Ruby programmer, Effective Ruby will help you harness Ruby's full power to write more robust, efficient, maintainable, and well-performing code. Enter now! Responsive Mobile Design: Designing for Every Device Learn principles, techniques, and best practices for delivering a successful experience to all users on all devices. Enter now! SALARY SURVEY What's your earning power? How does it compare with your peers'? 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