| Ann Ruckstuhl 09/30/14 5:00 AM PT | |
 | Remember when there was an actual customer service counter in department stores? Those days are long gone. Today's customer service department is a virtual one online -- and much to a brand's horror, social media has become the new customer complaint department. Establishing social customer service protocols should be an initiative that begins as soon as a brand launches a social channel, because it impacts every aspect of a business. [More...] |
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 | How to Turbocharge Your iOS 8 Web-Surfing Experience Think iOS 8 is just an expanded version of iOS 7? Take a closer look, and you might think again. For owners of iPhone models from the 4s to the 6 Plus, Apple has introduced not only improvements to familiar features but some altogether new -- and cool -- functionality. Here's your guide to the most useful and welcome iOS 8 changes for accessing the mobile Web. [More...] |
 | Major Players Bid for Slice of Federal Health Records Pie The ambitious health information technology program now under way at the U.S. Department of Defense has garnered attention from some of the major e-commerce companies in the U.S. The DoD soon will evaluate bids for its 10-year, multibillion-dollar program to enhance its health IT capability, with an emphasis on electronic health records. [More...] |
 | Amazon Cranks Up IoT Innovation Machine Amazon is ramping up its innovative hardware product testing and beefing up marketing strategies to give its nearly quarter billion customers better ways to buy its wares using Internet-connected devices. Amazon will boost staffing at its Silicon Valley hardware unit, Lab126, by at least 27 percent over the next five years, according to reports that surfaced last week. [More...] |
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