Salesforce.com sees the future of customer support in video

	9 tips for selecting and implementing an ERP system | Salesforce.com sees the future of customer support in video
	ITworld Enterprise Applications				Forward this to a Friend >>>
	SURVEY: Got 10 minutes? Tell us about your tech interests and enter to WIN an iPad mini It's a short survey and there's an iPad mini up for grabs. Why not give it a whirl? Read More WEBCAST: Box Top Mobile Management Questions Answered How can IT provide seamless and secure mobile communications and collaboration for all? Take a look at this on-demand Webcast where IDG asks an expert panel pressing questions surrounding mobile security and management. Prepare to have with your mobility questions answered! Learn more In this Issue 9 tips for selecting and implementing an ERP system Salesforce.com sees the future of customer support in video Lawsuit against NetSuite over 'manifestly unusable' software set to be dismissed How Google handles child pornography in Gmail, search China reads Microsoft the riot act: Don't mess with antitrust inquiry Oracle issues fix for Java update that crippled some Web apps Oracle buys TOA Technologies in strike against Salesforce.com SAP ties up with Apigee for API management Some SAP users remain unhappy with pricier Enterprise Support Congress okays upgrade of VA's 29-year-old software WHITE PAPER: IBM The Total Economic Impact Of IBM Datacap Taskmaster In April 2012, IBM commissioned Forrester Consulting to examine the total economic impact (TEI) and potential ROI that enterprises might realize by deploying IBM's Datacap Taskmaster Capture solution. Learn More 9 tips for selecting and implementing an ERP system Deploying an enterprise resource planning (ERP) system is an expensive proposition, not just in terms of licensing dollars (SLA) and maintenance, but in terms of dedicated resources and time. And yet all too often, organizations, dazzled by vendor promises and hype -- Deploy our ERP software and your manufacturing business will instantly run smoother and increase profits! -- fail to come up with a viable long-term (or even short-term) roadmap. Read More Salesforce.com sees the future of customer support in video Salesforce.com is giving users of its Desk.com support application new features for embedding videos into support articles and Web pages, a move the vendor says will let them give their customers the help they need faster and more efficiently than text-based documentation alone. Read More Lawsuit against NetSuite over 'manifestly unusable' software set to be dismissed NetSuite has avoided what could have been an ugly, image-damaging court battle, having reached an agreement to dismiss a lawsuit brought by its customer SkinMedix over an allegedly unusable software system. Read More How Google handles child pornography in Gmail, search Google's email-scanning practices are used to fight evil as well as target ads. The company revealed Monday that it's created a digital database of images displaying child sexual abuse, which it compares to images sent via Gmail. Read More China reads Microsoft the riot act: Don't mess with antitrust inquiry Chinese authorities publicly warned Microsoft not to hinder the ongoing antitrust probe into the company's practices in the People's Republic. Read More : HP eBook: Security for a faster world Business today is driven by a global economy that generates an unprecedented volume and variety of data with alarming velocity. The information in this dossier can help your security team adapt to a world that's evolving faster than ever before Learn more. Oracle issues fix for Java update that crippled some Web apps There's relief available for users who applied a recent Java update that stopped some Web applications from being able to launch. Read More Oracle buys TOA Technologies in strike against Salesforce.com Oracle is fleshing out its family of cloud applications and taking a competitive step against the likes of Salesforce.com with the acquisition of TOA Technologies, maker of software for companies centered around field services. Terms were not disclosed. Read More SAP ties up with Apigee for API management SAP will resell software from Apigee in a move to help customers and partners build mobile applications, products and services that securely tap data from SAP systems. Read More Some SAP users remain unhappy with pricier Enterprise Support SAP is struggling to convince some customers that a pricier support service it introduced several years ago provides additional value compared to the standard support option. Read More Congress okays upgrade of VA's 29-year-old software An agreement in Congress to allocate $17 billion to the Department of Veterans Affairs includes money for a major tech upgrade. Read More
	SURVEY: Got 10 minutes? Tell us about your tech interests and you could win an iPad mini ITworld is conducting its annual survey about your involvement with and interest in various technology categories, and invites you to participate. Survey participants will have the opportunity to win an iPad mini and sign up to receive a report outlining survey highlights. Take the survey now! GIVEAWAYS: We've got 5 copies of each of these new books to give away to some lucky ITworld readers. Enter now for your chance to win! The Official Ubuntu Book, 8th Ed. Essential Mobile Interaction Design DON'T MISS... Why many programmers don't bother joining the ACM Top 25 free tools for every Windows desktop 10 amazing (and bizarre) drone discoveries Just their type: 10 keyboards beloved by programmers 11 colorful characters seen at Comic-Con International 2014
	Get more peer perspective online Google+ | LinkedIn | Facebook | Twitter You are currently subscribed to itworld_enterprise_applications as garn14.tech@blogger.com. Unsubscribe from this newsletter | Manage your subscriptions | Subscribe | Privacy Policy If you are interested in advertising in this newsletter, please contact: sean_weglage@itworld.com When accessing content promoted in this email, you are providing consent for your information to be shared with the sponsors of the content. Please see our Privacy Policy for more information. To contact ITworld, please send an e-mail to online@itworld.com. Copyright (C) 2014 ITworld, 492 Old Connecticut Path, Framingham, MA 01701. ** Please do not reply to this message. If you want to contact someone directly, send an e-mail to online@itworld.com.