Monday, April 28, 2014

5 Guidelines to Social CRM

What is Social CRM and Why Should it be Part of Every CRM Strategy? Learn More.

ITworld

IT Management Alert

CRM and Social Media

Learn More

As social media becomes a critical vehicle for customers to communicate with businesses, organizations are looking to leverage its power and make it a key component of the overall CRM strategy. Read:
- Social CRM defined
- How to think of social CRM as a business strategy rather than a delivery medium
- Why social CRM will be mandatory for every business
- 5 guidelines to maximize the ROI of social media

Additional Resources

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