| | | INSIDER Alert | | Your guide to the top content posted this week for Insider members | | | | Computerworld Though not every experiment has yielded pay dirt, many organizations giving kiosks a go report minimal IT investment and improvement in customer satisfaction or employee self-service. | | InfoWorld Of all of the potential shortcomings of the cloud, trust is perhaps the largest. "Seeing is believing" is a truism that certainly applies to IT. Although you could have the worst-run internal IT shop ever, there's a comfort in being able to walk down to the data center and put your hands on what makes it tick. Moving critical pieces of your application infrastructure into the cloud removes that (sometimes false) sense of security and leaves many people feeling exposed. READ MORE | | Network World Amid the clamor of "bring your own device" (BYOD), a question lurks in the background: "What happens to technical service and support?" Concerns for the tech support function encompass the extremes, from agents being overwhelmed with calls, to their becoming inhabitants of a help desk ghost town. READ MORE | | Network World Just when IT execs are getting a handle on how to accommodate employees' personal smartphones and tablets in the workplace, the technology industry has thrown up a new challenge -- wearable computers. READ MORE | | Computerworld No one should be surprised by Healthcare.gov's troubled rollout -- the early success rate for large, complex IT projects is very low. Insider (registration required) READ MORE | | | |
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