Where Customers Go, Salesforce Service Cloud Follows
| Erika Morphy 02/26/13 5:00 AM PT | |
 | These days, customers are calling the shots when it comes to service -- perhaps not in terms of final outcomes but certainly in terms of how they engage. Anytime, anywhere access is what customers increasingly are demanding, and Salesforce.com addresses that preference with its Service Cloud Mobile offering. It provides mobile co-browsing and chat, as well as touch-based agent functionality. [See Full Story] |
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